Terms of Service

Acceptance of Terms

By accessing and using the Manipal Teaching Hospital website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

Medical Disclaimer

The information provided on our website is for general informational purposes only and is not intended as medical advice. It should not be used as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.

In case of a medical emergency, please contact emergency services immediately or visit the nearest emergency department.

Use of Services

Eligibility

You must be at least 18 years old to use our online appointment booking and patient portal services. For minors, services must be accessed by a parent or legal guardian.

Account Registration

When creating an account with us, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our systems
• Upload or transmit viruses or malicious code
• Collect or harvest any information from our services

Appointments and Cancellations

Scheduling

Appointments can be scheduled through our website, mobile app, or by phone. We strive to accommodate your preferred time slots but cannot guarantee availability.

Cancellation Policy

We require at least 24 hours notice for appointment cancellations. Failure to provide adequate notice may result in a cancellation fee.

For emergency situations, please contact us as soon as possible to reschedule.

Late Arrivals

Patients arriving more than 15 minutes late for their appointment may be asked to reschedule.

Payments and Billing

Payment Methods

We accept various payment methods including cash, credit/debit cards, and insurance. Payment is due at the time of service unless other arrangements have been made.

Insurance

We work with most major insurance providers. It is your responsibility to verify that our services are covered by your insurance plan.

Billing Disputes

If you have questions or disputes regarding your bill, please contact our billing department within 30 days of receiving the statement.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Manipal Teaching Hospital or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

Limitation of Liability

To the fullest extent permitted by law, Manipal Teaching Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you, if any, for accessing our services.

Indemnification

You agree to indemnify and hold harmless Manipal Teaching Hospital, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services or violation of these terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Karnataka, India.

Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us: